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Incident affecting Google Ad Manager Data Transfer

Incident began at 2019-05-02 06:20 and ended at 2019-05-29 15:00 (times are in Coordinated Universal Time (UTC)).

Date Time Description
May 29, 2019 3:00 PM UTC The problem with Google Ad Manager Data Transfer has been resolved. We apologize for the inconvenience and thank you for your patience and continued support.
May 28, 2019 7:00 PM UTC Google Ad Manager Data Transfer service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.

Engineering has identified the issue and the missing files have completed being generated. Backfill files for hour 14:00 May 19 are complete and available to publishers. Reservation files for 13:00 to 14:00 PDT May 19 are complete and available to publishers.

Issue 2: The outage of May 1st resulting in duplicate entries on some April 30th and May 1st files have been resolved. Engineering as identified 3 specific hours that contained duplicate and incorrect data on May 1st at hours 16, 17 and 18. Data clean up and verification has been fully completed and corrected data has been published for all affected publishers and file types. This issue is now considered as resolved and no further updates will be provided.
May 24, 2019 4:10 PM UTC Google Ad Manager Data Transfer service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.

Engineering has identified the issue and the missing files have completed being generated. Backfill files for hour 14:00 May 19 are complete and available to publishers. Reservation files for 13:00 to 14:00 PDT May 19 are complete and available to publishers.

Issue 2: The outage of May 1st resulting in duplicate entries on some April 30th and May 1st files have been resolved. Engineering as identified 3 specific hours that contained duplicate and incorrect data on May 1st at hours 16, 17 and 18. Data clean up and verification has been fully completed and corrected data will be published in the coming hours.
May 20, 2019 8:12 PM UTC Google Ad Manager Data Transfer service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.

Engineering has identified the issue and the missing files have completed being generated. Backfill files for hour 14:00 May 19 are complete and available to publishers. Reservation files for 13:00 to 14:00 PDT May 19 are complete and available to publishers.

Issue 2: The underlying issue has been fully resolved and Data Transfer files of all types are now available to all users. Some April 30th and May 1st files might include duplicate entries due to the outage. Data clean up and verification is still ongoing for all affected files. Corrected data will be made available via re published corrected files. The corrected data is expected to be made available to all publishers by end of month.
May 20, 2019 6:35 PM UTC Our team is continuing to investigate this issue. We will provide an update by May 20, 2019, 10:00 PM UTC with more information about this problem. Thank you for your patience. The affected users are able to access Google Ad Manager Data Transfer, but may not have access to the most recent data.

Issue 1: Backfill files for hour 14:00 May 19 is complete and available to publishers. Reservation files for 13:00 to 14:00 PDT May 19 are still being generated. Engineering has identified the issue and the missing files are currently generating.

Issue 2: The underlying issue has been fully resolved and Data Transfer files of all types are now available to all users. Some April 30th and May 1st files might include duplicate entries due to the outage. Data clean up and verification is still ongoing for all affected files. Corrected data will be made available via re published corrected files. The corrected data is expected to be made available to all publishers by end of month.
May 20, 2019 4:32 PM UTC Google Ad Manager Data Transfer service has already been restored for some users, and we expect a resolution for all users within the next 6 hours, 28 minutes. Please note this time frame is an estimate and may change.

Issue 1: Reservation and Backfill Google Ad Manager Data Transfer publishers files are missing from May 19, hour 13:00 - 14:00. PDT. Engineering is aware and is investigating the issue.

Issue 2: The underlying issue has been fully resolved and Data Transfer files of all types are now available to all users. Some April 30th and May 1st files might include duplicate entries due to the outage. Data clean up and verification is still ongoing for all affected files. Corrected data will be made available via re published corrected files. The corrected data is expected to be made available to all publishers by end of month.
May 16, 2019 5:30 PM UTC Google Ad Manager Data Transfer service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.

The underlying issue has been fully resolved and Data Transfer files of all types are now available to all users. Some April 30th and May 1st files might include duplicate entries due to the outage. Data clean up and verification is still ongoing for all affected files. Corrected data will be made available via re published corrected files. The corrected data is expected to be made available to all publishers by end of month.
May 6, 2019 7:21 PM UTC Google Ad Manager Data Transfer service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.

The underlying issue has been fully resolved and Data Transfer files of all types are now available to all users. Some April 30th and May 1st files might include duplicate entries due to the outage. Duplicate entries are currently being removed and the cleaned up data will be made available as soon as possible.
May 2, 2019 3:36 PM UTC Our team is continuing to investigate this issue. We will provide an update by May 2, 2019, 7:00 PM UTC with more information about this problem. Thank you for your patience. The affected users are able to access Google Ad Manager Data Transfer, but may not have access to the most recent data.

Backfill and Bids Data Transfer files are currently halted at hour 16 (PT) of May 1st due to the ongoing Ad Manager logging issue. The underlying issue has been resolved but logs are sill being processed and should be available in the coming hours.
May 2, 2019 6:20 AM UTC We're aware of a problem with Google Ad Manager Data Transfer affecting a significant subset of users. We will provide an update by May 2, 2019, 4:00 PM UTC detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change. The affected users are able to access Google Ad Manager Data Transfer, but may not have access to the most recent data.

Due to a data duplication issue in Google Ad Manager, Data Transfer files generation has been temporarily halted to avoid logging of invalid data. Please expect delays in Data Transfer file generation. Currently some April 30th and May 1st files might include duplicate entries. Duplicate data is not currently being logged and Engineering is expected to restart log generation in the coming hours.