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Incident affecting Google Ad Manager

Incident began at 2024-08-12 18:00 and ended at 2024-08-13 11:05 (times are in Coordinated Universal Time (UTC)).

Date Time Description
Aug 13, 2024 2:55 PM UTC The problem with Google Ad Manager has been resolved. We apologize for the inconvenience and thank you for your patience and continued support. The affected users are able to access Google Ad Manager, but may not have access to the most recent data.

The Multiple Customer Management (MCM) Payment tab and Downloaded CSV report are currently showing incorrect Ad Exchange payment data for the month of July 2024 resulting in the Total Payment figures to be far below the expected values when compared to previous months.
Aug 12, 2024 9:59 PM UTC We expect to resolve the problem affecting a majority of users of Google Ad Manager at Aug 13, 2024, 4:00 PM UTC. Please note that this time frame is an estimate and may change. The affected users are able to access Google Ad Manager, but may not have access to the most recent data.

The Multiple Customer Management (MCM) Payment tab and Downloaded CSV report are currently showing incorrect Ad Exchange payment data for the month of July 2024 resulting in the Total Payment figures to be far below the expected values when compared to previous months.
Aug 12, 2024 6:25 PM UTC We're investigating reports of an issue with Google Ad Manager. We will provide more information shortly. The affected users are able to access Google Ad Manager, but may not have access to the most recent data.

The Multiple Customer Management (MCM) Payment tab and Downloaded CSV report are currently showing incorrect Ad Exchange payment data for the month of July 2024 resulting in the Total Payment figures to be far below the expected values when compared to previous months.

The Parent’s network Total Payment Ad Exchange figure for July 2024 can currently be accessed from the Payments > Payments Info menu and then selecting the View Transactions in the Transactions table.

In the list of transactions look for items named “Earnings - Ad Exchange” for example “Earnings - Ad Exchange for Content”.

Please note that these values represent the aggregate payments to the Parent Network and not the Payment to Child Networks.

There is currently no workaround to show the correct Child Networks payment data for the month of July 2024.