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Incident affecting Google Ad Manager

Incident began at 2019-07-03 09:06 and ended at 2019-07-10 23:08 (times are in Coordinated Universal Time (UTC)).

Date Time Description
Jul 10, 2019 11:08 PM UTC The problem with Google Ad Manager has been resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Ad Manager publishers running reports that include July 2 and/or July 3, 2019 data will no longer see extremely high and incorrect metric values in their Ad Manager Historical reports and/or Ad Exchange Historical reports.

Please note that this was purely a Google Ad Manager reporting issue, with no impact to Google Ad Manager ad serving or billing.
Jul 10, 2019 7:00 PM UTC We expect to resolve the problem affecting a significant subset of users of Google Ad Manager at Jul 11, 2019, 12:00 AM UTC. Please note that this time frame is an estimate and may change. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior.

Some Ad Manager publishers running reports that include July 2 and/or July 3, 2019 data may still see the following extremely high and incorrect metric values: 'Ad request eCPM', 'Matched eCPM', 'Ad eCPM', and 'Estimated revenue' metric values in Ad Exchange Historical reports / 'Total CPM and CPC revenue', 'Total CPM, CPC, CPD, and vCPM revenue', 'Total average eCPM', 'Ad Exchange revenue', and 'Ad Exchange average eCPM' metric values in Ad Manager Historical reports.

Please note that this is purely a Google Ad Manager reporting issue, with no impact to Google Ad Manager ad serving or billing. The root cause has already been resolved, and data cleanup has begun, so some publishers may notice that the previously high and incorrect metric values are no longer returned in Ad Manager reporting prior to the final resolution of this incident.
Jul 10, 2019 2:00 PM UTC We are continuing to investigate this issue. We will provide an update by Jul 10, 2019, 7:00 PM UTC detailing when we expect to resolve the problem. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior.

Some Ad Manager publishers running reports that include July 2 and/or July 3, 2019 data may still see the following extremely high and incorrect metric values: 'Ad request eCPM', 'Matched eCPM', 'Ad eCPM', and 'Estimated revenue' metric values in Ad Exchange Historical reports / 'Total CPM and CPC revenue', 'Total CPM, CPC, CPD, and vCPM revenue', 'Total average eCPM', 'Ad Exchange revenue', and 'Ad Exchange average eCPM' metric values in Ad Manager Historical reports.

Please note that this is purely a Google Ad Manager reporting issue, with no impact to Google Ad Manager ad serving or billing. The root cause has already been resolved, and data cleanup has begun, so some publishers may notice that the previously high and incorrect metric values are no longer returned in Ad Manager reporting prior to the final resolution of this incident.
Jul 10, 2019 3:45 AM UTC We expect to resolve the problem affecting a significant subset of users of Google Ad Manager at Jul 10, 2019, 2:00 PM UTC. Please note that this time frame is an estimate and may change. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior.

Some Ad Manager publishers running reports that include July 2 and/or July 3, 2019 data may still see the following extremely high and incorrect metric values: 'Ad request eCPM', 'Matched eCPM', 'Ad eCPM', and 'Estimated revenue' metric values in Ad Exchange Historical reports / 'Total CPM and CPC revenue', 'Total CPM, CPC, CPD, and vCPM revenue', 'Total average eCPM', 'Ad Exchange revenue', and 'Ad Exchange average eCPM' metric values in Ad Manager Historical reports.

Please note that this is purely a Google Ad Manager reporting issue, with no impact to Google Ad Manager ad serving or billing. The root cause has already been resolved, and data cleanup has begun, so some publishers may notice that the previously high and incorrect metric values are no longer returned in Ad Manager reporting prior to the final resolution of this incident.
Jul 10, 2019 2:26 AM UTC We are continuing to investigate this issue. We will provide an update by Jul 10, 2019, 4:00 PM UTC detailing when we expect to resolve the problem. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior.

Some Ad Manager publishers running reports that include July 2 and/or July 3, 2019 data may still see the following extremely high and incorrect metric values: 'Ad request eCPM', 'Matched eCPM', 'Ad eCPM', and 'Estimated revenue' metric values in Ad Exchange Historical reports / 'Total CPM and CPC revenue', 'Total CPM, CPC, CPD, and vCPM revenue', 'Total average eCPM', 'Ad Exchange revenue', and 'Ad Exchange average eCPM' metric values in Ad Manager Historical reports.

Please note that this is purely a Google Ad Manager reporting issue, with no impact to Google Ad Manager ad serving or billing. The root cause has already been resolved, and data cleanup has begun, so some publishers may notice that the previously high and incorrect metric values are no longer returned in Ad Manager reporting prior to the final resolution of this incident.
Jul 9, 2019 2:15 AM UTC We expect to resolve the problem affecting a significant subset of users of Google Ad Manager at Jul 10, 2019, 12:00 AM UTC. Please note that this time frame is an estimate and may change. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior.

Some Ad Manager publishers running reports that include July 2 and/or July 3, 2019 data may still see the following extremely high and incorrect metric values: 'Ad request eCPM', 'Matched eCPM', 'Ad eCPM', and 'Estimated revenue' metric values in Ad Exchange Historical reports / 'Total CPM and CPC revenue', 'Total CPM, CPC, CPD, and vCPM revenue', 'Total average eCPM', 'Ad Exchange revenue', and 'Ad Exchange average eCPM' metric values in Ad Manager Historical reports.

Please note that this is purely a Google Ad Manager reporting issue, with no impact to Google Ad Manager ad serving or billing. The root cause has already been resolved, and data cleanup has begun, so some publishers may notice that the previously high and incorrect metric values are no longer returned in Ad Manager reporting prior to the final resolution of this incident.
Jul 4, 2019 2:37 AM UTC We expect to resolve the problem affecting a significant subset of users of Google Ad Manager at Jul 9, 2019, 4:00 AM UTC. Please note that this time frame is an estimate and may change. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior.

Some Ad Manager publishers running reports that include July 2 and/or July 3, 2019 data may still see the following extremely high and incorrect metric values: 'Ad request eCPM', 'Matched eCPM', 'Ad eCPM', and 'Estimated revenue' metric values in Ad Exchange Historical reports / 'Total CPM and CPC revenue', 'Total CPM, CPC, CPD, and vCPM revenue', 'Total average eCPM', 'Ad Exchange revenue', and 'Ad Exchange average eCPM' metric values in Ad Manager Historical reports.

Please note that this is purely a Google Ad Manager reporting issue, with no impact to Google Ad Manager ad serving or billing. The root cause has already been resolved, and data cleanup has begun, so some publishers may notice that the previously high and incorrect metric values are no longer returned in Ad Manager reporting prior to the final resolution of this incident.
Jul 3, 2019 8:10 PM UTC We expect to resolve the problem affecting a significant subset of users of Google Ad Manager at Jul 4, 2019, 4:00 AM UTC. Please note that this time frame is an estimate and may change.

Impacted Ad Manager publishers running Ad Exchange Historical reports that include July 2/3, 2019 data will still see extremely high 'Ad request eCPM', 'Matched eCPM', 'Ad eCPM', and 'Estimated revenue' metric values, specifically attributed to the "Google AdWords" Buyer Network.

Please note that this is purely a Google Ad Manager reporting issue, with no impact to Google Ad Manager ad serving. The root cause has already been resolved, and data cleanup is now underway.
Jul 3, 2019 2:17 PM UTC We are continuing to investigate this issue. We will provide an update by Jul 3, 2019, 8:00 PM UTC detailing when we expect to resolve the problem. The affected users are able to access Google Ad Manager, but may not have access to the most recent data.

Ad Exchange historical reporting is returning very high CPM for July 2nd for Google AdWords buyer network.
Jul 3, 2019 9:06 AM UTC We're aware of a problem with Google Ad Manager affecting a majority of users. We will provide an update by Jul 3, 2019, 2:00 PM UTC detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change. The affected users are able to access Google Ad Manager, but may not have access to the most recent data.

Ad Exchange historical reporting is returning very high CPM for July 2nd for Google AdWords buyer network