Google Ads Status Dashboard

Google Ads Status Dashboard
Incidents
We're investigating reports of an issue with Google Ad Manager. We will provide more information shortly.

This page provides status information on the services that are part of Google Ads. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ. For additional information on these services, please visit https://ads.google.com/.

Available
Service information
Service disruption
Service outage

Incident affecting Google Ad Manager

Incident began at 2019-05-02 03:00 and ended at 2019-05-29 20:10 (times are in Coordinated Universal Time (UTC)).

Date	Time	Description
May 29, 2019	8:10 PM UTC	The problem with Google Ad Manager should be resolved for the vast majority of affected users. We will continue to work towards restoring service for the remaining affected users, but no further updates will be added to this dashboard. The issue from May 1, 2019, the recording of duplicate events such as clicks, conversions, queries, has been resolved. All reports for April 30 and May 1 have been corrected. Ad Manager reports for direct campaigns are available in the Query Tool. Due to an internal migration, corrected AdExchange data will be visible in Query Tool reports by the end of Q2.
May 20, 2019	7:31 PM UTC	We are continuing to investigate this issue. We will provide an update by May 24, 2019, 4:00 PM UTC detailing when we expect to resolve the problem. The affected users are able to access Google Ad Manager, but may not have access to the most recent data. The separate issue from May 1, 2019 (recording duplicate events such as clicks, conversions, queries) has already been resolved. However, reports for April 30 and May 1 might include duplicate entries due to the outage. Duplicate entries are currently being removed and the corrected data will be made available as soon as possible.
May 20, 2019	7:30 PM UTC	Google Ad Manager service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change. Issue 1: Google Ad Manager publishers can now access Ad Manager data within Data Studio. ---------------------- Issue 2: The separate issue from May 1, 2019 (recording duplicate events such as clicks, conversions, queries) has already been resolved. However, reports for April 30 and May 1 might include duplicate entries due to the outage. Duplicate entries are currently being removed and the corrected data will be made available as soon as possible.
May 20, 2019	5:25 PM UTC	We expect to resolve the problem affecting a majority of users of Google Ad Manager at May 20, 2019, 10:00 PM UTC. Please note that this time frame is an estimate and may change. The affected users are able to access Google Ad Manager, but may not have access to the most recent data. Issue 1: Google Ad Manager publishers cannot access Ad Manager data within Data Studio. ---------------------- Issue 2: The separate issue from May 1, 2019 (recording duplicate events such as clicks, conversions, queries) has already been resolved. However, reports for April 30 and May 1 might include duplicate entries due to the outage. Duplicate entries are currently being removed and the corrected data will be made available as soon as possible.
May 17, 2019	6:15 PM UTC	Our team is continuing to investigate this issue. We will provide an update by May 20, 2019, 5:00 PM UTC with more information about this problem. Thank you for your patience. The affected users are able to access Google Ad Manager, but may not have access to the most recent data. Issue 1: Google Ad Manager publishers cannot access Ad Manager data within Data Studio. ---------------------- Issue 2: The separate issue from May 1, 2019 (recording duplicate events such as clicks, conversions, queries) has already been resolved. However, reports for April 30 and May 1 might include duplicate entries due to the outage. Duplicate entries are currently being removed and the corrected data will be made available as soon as possible.
May 17, 2019	1:30 PM UTC	Google Ad Manager service has already been restored for some users, and we expect a resolution for all users within the next 29 minutes. Please note this time frame is an estimate and may change. Issue 1: Requests to the Google Ad Manager API ReportService should no longer be stuck in IN PROGRESS status or receive SERVER ERROR failures. ---------------------- Issue 2: Google Ad Manager publishers should no longer experience increased latency when running reports in Google Ad Manager Query Tool. Many scheduled queries configured to run on May 14, 15, or 16 did not complete, and we recommend that you re-run those queries as needed or await their next scheduled run. ---------------------- Issue 3: The separate issue from May 1, 2019 (recording duplicate events such as clicks, conversions, queries) has already been resolved. However, reports for April 30 and May 1 might include duplicate entries due to the outage. Duplicate entries are currently being removed and the corrected data will be made available as soon as possible. ---------------------- Issue 4: Google Ad Manager publishers cannot access Ad Manager data within Data Studio.
May 17, 2019	1:00 AM UTC	We are continuing to investigate this issue. We will provide an update by May 17, 2019, 1:00 PM UTC detailing when we expect to resolve the problem. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior. Issue 1: Some requests to the Google Ad Manager API ReportService may still be stuck in IN PROGRESS status or receive SERVER ERROR failures. ------------------------------------ Issue 2: Google Ad Manager publishers may still be experiencing increased latency when running reports in Google Ad Manager Query Tool. ------------------------------------ Issue 3: The separate issue from May 1, 2019 (recording duplicate events such as clicks, conversions, queries) has already been resolved. However, reports for April 30 and May 1 might include duplicate entries due to the outage. Duplicate entries are currently being removed and the corrected data will be made available as soon as possible. ------------------------------------ Issue 4: Google Ad Manager publishers cannot access Ad Manager data within Data Studio.
May 16, 2019	9:06 PM UTC	Google Ad Manager service has already been restored for some users, and we expect a resolution for all users within the next 3 hours, 54 minutes. Please note this time frame is an estimate and may change. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior. Issue 1: Requests to Ad Manager API services should complete, now including many ReportService requests, though some reports may still be stuck in IN PROGRESS status or receive SERVER ERROR failures. ------------------------------------ Issue 2: Google Ad Manager publishers may still be experiencing increased latency when running reports in Google Ad Manager Query Tool. ------------------------------------ Issue 3: The separate issue from May 1, 2019 (recording duplicate events such as clicks, conversions, queries) has already been resolved. However, reports for April 30 and May 1 might include duplicate entries due to the outage. Duplicate entries are currently being removed and the corrected data will be made available as soon as possible. ------------------------------------ Issue 4: Google Ad Manager publishers cannot access Ad Manager data within Data Studio.
May 16, 2019	1:40 PM UTC	Google Ad Manager service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change. Issue 1: Requests to Ad Manager API services should complete, now including many ReportService requests, though some reports may still be stuck in IN PROGRESS status or receive SERVER ERROR failures. ------------------------------------ Issue 2: Google Ad Manager publishers may still be experiencing increased latency when running reports in Google Ad Manager Query Tool. ------------------------------------ Issue 3: The separate issue from May 1, 2019 (recording duplicate events such as clicks, conversions, queries) has already been resolved. However, reports for April 30 and May 1 might include duplicate entries due to the outage. Duplicate entries are currently being removed and the corrected data will be made available as soon as possible. ------------------------------------ Issue 4: Google Ad Manager publishers cannot access Ad Manager data within Data Studio.
May 16, 2019	5:00 AM UTC	Our team is continuing to investigate this issue. We will provide an update by May 16, 2019, 2:00 PM UTC with more information about this problem. Thank you for your patience. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior. Issue 1: Requests to Ad Manager API services should now complete, with the exception of ReportService requests, where reports may be stuck in IN PROGRESS status or receive SERVER ERROR failures. ------------------------------------ Issue 2: Google Ad Manager publishers may still be experiencing increased latency when running reports in Google Ad Manager Query Tool. ------------------------------------ Issue 3: The separate issue from May 1, 2019 (recording duplicate events such as clicks, conversions, queries) has already been resolved. However, reports for April 30 and May 1 might include duplicate entries due to the outage. Duplicate entries are currently being removed and the corrected data will be made available as soon as possible. ------------------------------------ Issue 4: Google Ad Manager publishers cannot access Ad Manager data within Data Studio.
May 16, 2019	12:47 AM UTC	Our team is continuing to investigate this issue. We will provide an update by May 16, 2019, 5:00 AM UTC with more information about this problem. Thank you for your patience. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior. Issue 1: Requests to Ad Manager API services should now complete, with the exception of ReportService requests, where reports may be stuck in IN PROGRESS status or receive SERVER ERROR failures. ------------------------------------ Issue 2: Google Ad Manager publishers may still be experiencing increased latency when running reports in Google Ad Manager Query Tool. ------------------------------------ Issue 3: The separate issue from May 1, 2019 (recording duplicate events such as clicks, conversions, queries) has already been resolved. However, reports for April 30 and May 1 might include duplicate entries due to the outage. Duplicate entries are currently being removed and the corrected data will be made available as soon as possible. ------------------------------------ Issue 4: Google Ad Manager publishers cannot access Ad Manager data within Data Studio.
May 15, 2019	9:00 PM UTC	Our team is continuing to investigate this issue. We will provide an update by May 16, 2019, 1:00 AM UTC with more information about this problem. Thank you for your patience. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior. Issue 1: Requests to Ad Manager API services should now complete, with the exception of ReportService requests, where reports may be stuck in IN PROGRESS status or receive SERVER ERROR failures. ------------------------------------ Issue 2: Google Ad Manager publishers may still be experiencing increased latency when running reports in Google Ad Manager Query Tool. ------------------------------------ Issue 3: The separate issue from May 1, 2019 (recording duplicate events such as clicks, conversions, queries) has already been resolved. However, reports for April 30 and May 1 might include duplicate entries due to the outage. Duplicate entries are currently being removed and the corrected data will be made available as soon as possible. ------------------------------------ Issue 4: Google Ad Manager publishers cannot access Ad Manager data within Data Studio.
May 15, 2019	5:58 PM UTC	Google Ad Manager service has already been restored for some users, and we expect a resolution for all users within the next 3 hours, 2 minutes. Please note this time frame is an estimate and may change. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior. Issue 1: We're aware of an intermittent issue impacting all Ad Manager API services (including reporting) where the API may return an empty response. If you are using a client library, this may manifest as a null object or similar error. ------------------------------------------------------------------------- Issue 2: Google Ad Manager publishers may still be experiencing increased latency when running reports in Google Ad Manager Query Tool. ------------------------------------------------------------------------- Issue 3: The separate issue from May 1, 2019 (recording duplicate events such as clicks, conversions, queries) has already been resolved. However, reports for April 30 and May 1 might include duplicate entries due to the outage. Duplicate entries are currently being removed and the corrected data will be made available as soon as possible.
May 15, 2019	2:43 PM UTC	Our team is continuing to investigate this issue. We will provide an update by May 16, 2019, 12:00 AM UTC with more information about this problem. Thank you for your patience. The affected users are able to access Google Ad Manager, but may not have access to the most recent data. We're aware of an intermittent issue impacting all API services where the API may return an empty response. If you are using a client library, this may manifest as a null object or similar error. The separate issue from May 1, 2019, has been fully resolved and data for all report types is now available to all users. However, reports for April 30 and May 1 might include duplicate entries due to the outage. Duplicate entries are currently being removed and the cleaned up data will be made available as soon as possible.
May 15, 2019	4:21 AM UTC	Our team is continuing to investigate this issue. We will provide an update by May 16, 2019, 7:00 PM UTC with more information about this problem. Thank you for your patience. The affected users are able to access Google Ad Manager, but may not have access to the most recent data. The separate issue from May 1, 2019, has been fully resolved and data for all report types is now available to all users. However, reports for April 30 and May 1 might include duplicate entries due to the outage. Duplicate entries are currently being removed and the cleaned up data will be made available as soon as possible.
May 15, 2019	4:20 AM UTC	Google Ad Manager service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change. Google Ad Manager publishers should experience no further issues running reports in Google Ad Manager Query Tool or via the Google Ad Manager API. Please note that most scheduled queries configured to run on May 14, 2019 did not complete, and we recommend that you re-run those queries as needed or await their next scheduled run. ------------------------------------------------------------------------- The separate issue from May 1, 2019, has been fully resolved and data for all report types is now available to all users. However, reports for April 30 and May 1 might include duplicate entries due to the outage. Duplicate entries are currently being removed and the cleaned up data will be made available as soon as possible.
May 15, 2019	1:00 AM UTC	Google Ad Manager service has already been restored for some users, and we expect a resolution for all users within the next 3 hours. Please note this time frame is an estimate and may change. Many Google Ad Manager publishers should now observe decreased latency and/or failures when running reports in Google Ad Manager Query Tool or via the Google Ad Manager API. Please note that most scheduled queries configured to run today, May 14, 2019 did not complete, and we recommend that you re-run those queries as needed or await their next scheduled run. ------------------------------------------------------------------------- The separate underlying issue from May 1, 2019, has been fully resolved and data for all report types is now available to all users. However, reports for April 30 and May 1 might include duplicate entries due to the outage. Duplicate entries are currently being removed and the cleaned up data will be made available as soon as possible.
May 14, 2019	10:20 PM UTC	Our team is continuing to investigate this issue. We will provide an update by May 15, 2019, 1:00 AM UTC with more information about this problem. Thank you for your patience. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior. Some Google Ad Manager publishers might be experiencing high latency and/or failures when running reports in Google Ad Manager Query Tool or via the Google Ad Manager API. Please note that most scheduled queries configured to run today, May 14, 2019, have not completed. ------------------------------------------------------------------------- The underlying issue has been fully resolved and data for all report types is now available to all users. Reports for April 30th and May 1st might include duplicate entries due to the outage. Duplicate entries are currently being removed and the cleaned up data will be made available as soon as possible.
May 14, 2019	7:00 PM UTC	Our team is continuing to investigate this issue. We will provide an update by May 14, 2019, 11:00 PM UTC with more information about this problem. Thank you for your patience. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior. Some Google Ad Manager publishers might be experiencing high latency and/or failures when running reports in Google Ad Manager Query Tool or via the Google Ad Manager API. ------------------------------------------------------------------------- The underlying issue has been fully resolved and data for all report types is now available to all users. Reports for April 30th and May 1st might include duplicate entries due to the outage. Duplicate entries are currently being removed and the cleaned up data will be made available as soon as possible.
May 14, 2019	4:32 PM UTC	We are continuing to investigate this issue. We will provide an update by May 14, 2019, 7:00 PM UTC detailing when we expect to resolve the problem. Some Google Ad Manager publishers might be experiencing high latency and/or failures when running reports in Google Ad Manager Query Tool or via the Google Ad Manager API. ------------------------------------------------------------------------- The underlying issue has been fully resolved and data for all report types is now available to all users. Reports for April 30th and May 1st might include duplicate entries due to the outage. Duplicate entries are currently being removed and the cleaned up data will be made available as soon as possible.
May 14, 2019	9:10 AM UTC	Google Ad Manager service has already been restored for some users, and we expect a resolution for all users within the next 6 hours. Please note this time frame is an estimate and may change. The affected users are able to access Google Ad Manager, but may not have access to the most recent data. Some publishers might be experiencing high Reporting latency and Reporting API issues. ------------------------------------------------------------------------- The underlying issue has been fully resolved and data for all report types is now available to all users. Reports for April 30th and May 1st might include duplicate entries due to the outage. Duplicate entries are currently being removed and the cleaned up data will be made available as soon as possible.
May 9, 2019	8:35 PM UTC	Google Ad Manager service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change. The affected users are able to access Google Ad Manager, but may not have access to the most recent data. The underlying issue has been fully resolved and data for all report types is now available to all users. Reports for April 30th and May 1st might include duplicate entries due to the outage. Duplicate entries are currently being removed and the cleaned up data will be made available as soon as possible.
May 9, 2019	8:34 PM UTC	Google Ad Manager service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change. Ad Manager video Proposal Line Items and/or Line Items configured with 'Max duration (seconds)' values can be saved successfully. ------------------------------------------------------------------------- The underlying issue has been fully resolved and data for all report types is now available to all users. Reports for April 30th and May 1st might include duplicate entries due to the outage. Duplicate entries are currently being removed and the cleaned up data will be made available as soon as possible.
May 8, 2019	9:32 PM UTC	We expect to resolve the problem affecting a majority of users of Google Ad Manager at May 9, 2019, 9:00 PM UTC. Please note that this time frame is an estimate and may change. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior. Some Ad Manager video Proposal Line Items and/or Line Items configured with 'Max duration (seconds)' values cannot be saved. Follow this workaround to save impacted Proposal Line items and/or Line items: Navigate to Admin > Video > Programmatic video settings, set the 'Standard video duration' and 'Skippable video duration' fields to an artificially high value (e.g. 1800), save impacted Proposal Line items and/or Line items, then revert the 'Standard video duration' and 'Skippable video duration' fields to their previous values. ------------------------------------------------------------------------- The underlying issue has been fully resolved and data for all report types is now available to all users. Reports for April 30th and May 1st might include duplicate entries due to the outage. Duplicate entries are currently being removed and the cleaned up data will be made available as soon as possible.
May 6, 2019	7:30 PM UTC	Google Ad Manager service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change. The underlying issue has been fully resolved and data for all report types is now available to all users. Reports for April 30th and May 1st might include duplicate entries due to the outage. Duplicate entries are currently being removed and the cleaned up data will be made available as soon as possible.
May 2, 2019	12:28 PM UTC	Google Ad Manager service has already been restored for some users, and we expect a resolution for all users within the next 1 day, 4 hours. Please note this time frame is an estimate and may change. The affected users are able to access Google Ad Manager, but may not have access to the most recent data. A number of duplicate events were recorded across the whole Google Ad Manager platform. Engineering is aware of the issue and is working on fixing the issue and removing the duplicate data. Duplicate data is currently not being recorded but Query Tool reports will likely have incorrect data for April 30th and May 1st until the duplicate entries will be removed. Additionally, Ad Exchange Reporting data for May 1st and 2nd may be inaccurate or unavailable while we resolve this issue.
May 2, 2019	6:20 AM UTC	Our team is continuing to investigate this issue. We will provide an update by May 2, 2019, 4:00 PM UTC with more information about this problem. Thank you for your patience. The affected users are able to access Google Ad Manager, but may not have access to the most recent data. A number of duplicate events were recorded across the whole Google Ad Manager platform. Engineering is aware of the issue and is working on fixing the issue and removing the duplicate data. Duplicate data is currently not being recorded but Query Tool reports will likely have incorrect data for April 30th and May 1st until the duplicate entries will be removed.
May 2, 2019	3:00 AM UTC	We're investigating reports of an issue with Google Ad Manager. We will provide more information shortly. A number of duplicate events (clicks, conversions, queries, etc) are currently being recorded across the whole Google Ad Manager platform. Engineering is aware of the issue and is working on fixing the issue and removing the duplicate data.

Times are listed in Coordinated Universal Time (UTC)