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Incident affecting Google Ad Manager

Incident began at 2021-04-08 17:00 and ended at 2021-04-12 21:26 (times are in Coordinated Universal Time (UTC)).

Date Time Description
Apr 12, 2021 9:26 PM UTC The problem with Google Ad Manager has been resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Ad Manager Historical reports on CPD Programmatic Guaranteed Line items are now correctly reflecting gross values against the "Ad server CPM, CPC, CPD, and vCPM revenue (gross)" reporting metric.

As a reminder, this is a temporary metric added to help publishers manage the Programmatic Guaranteed and Preferred Deals revenue reporting transition from gross to net. This issue did not affect Ad Manager billing or Ad Manager Data Transfer reporting.

Apr 8, 2021 6:10 PM UTC We expect to resolve the problem affecting a significant subset of users of Google Ad Manager at Apr 12, 2021, 11:00 PM UTC. Please note that this time frame is an estimate and may change. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior.

Ad Manager Historical reports on CPD Programmatic Guaranteed Line items are incorrectly reflecting net values against the "Ad server CPM, CPC, CPD, and vCPM revenue (gross)" reporting metric. Once fixed, this issue will be resolved retroactively for any newly run reports.

As a reminder, this is a temporary metric added to help publishers manage the Programmatic Guaranteed and Preferred Deals revenue reporting transition from gross to net. This issue does not affect Ad Manager billing or Ad Manager Data Transfer reporting.

Apr 8, 2021 5:00 PM UTC We're aware of a problem with Google Ad Manager affecting a significant subset of users. We will provide an update by Apr 8, 2021, 10:00 PM UTC detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior.

Ad Manager Historical reports on CPD Programmatic Guaranteed Line items are incorrectly reflecting net values against the "Ad server CPM, CPC, CPD, and vCPM revenue (gross)" reporting metric. Once fixed, this issue will be resolved retroactively for any newly run reports.

As a reminder, this is a temporary metric added to help publishers manage the Programmatic Guaranteed and Preferred Deals revenue reporting transition from gross to net. This issue does not affect Ad Manager billing or Ad Manager Data Transfer reporting.