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Incident affecting Google Ad Manager

Incident began at 2023-07-13 08:00 and ended at 2023-08-14 14:49 (times are in Coordinated Universal Time (UTC)).

Date Time Description
Aug 14, 2023 2:49 PM UTC The problem with Google Ad Manager has been resolved. We apologize for the inconvenience and thank you for your patience and continued support. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior.

Ad Manager Forecasting for YouTube Cross-sell is back working normally. Any other forecasting issue on Cross-sell or non-Cross-sell Ad Units will be addressed as part of our ongoing maintenance activity.

Aug 8, 2023 9:24 AM UTC We are continuing to investigate this issue. We will provide an update by Aug 15, 2023, 9:00 PM UTC detailing when we expect to resolve the problem. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior.

Ad Manager Forecasting is predicting a lower number of Opportunities (or “Total capacity” in Check inventory, or “Forecasted impressions” in Future sell-through report) than historical for some YouTube Cross-sell Ad Units. This is particularly visible in the Traffic Forecast as a drop (or discontinuity) between Historical and Forecasted opportunities.

Other forecasting issues on non-Cross-sell Ad Units will be addressed as part of our ongoing maintenance activity.

As a workaround some publishers may be able to apply a temporary Forecasting Adjustment to bring the opportunities back to the expected volumes. Note this workaround may not be an option for some networks or inventories.

Aug 1, 2023 7:26 PM UTC Our team is continuing to investigate this issue. We will provide an update by Aug 8, 2023, 9:00 PM UTC with more information about this problem. Thank you for your patience. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior.

Ad Manager Forecasting is predicting a lower number of Opportunities (or “Total capacity” in Check inventory, or “Forecasted impressions” in Future sell-through report) than historical for some publishers for some Ad Units. This is particularly visible in the Traffic Forecast as a drop (or discontinuity) between Historical and Forecasted opportunities.

We have determined this issue to be impacting primarily YouTube Cross-sell Ad Units. Other forecasting issues on non-Cross-sell Ad Units will be addressed as part of our ongoing maintenance activity.

As a workaround some publishers may be able to apply a temporary Forecasting Adjustment to bring the opportunities back to the expected volumes. Note this workaround may not be an option for some networks or inventories.

Jul 25, 2023 8:08 AM UTC Our team is continuing to investigate this issue. We will provide an update by Aug 1, 2023, 9:00 PM UTC with more information about this problem. Thank you for your patience. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior.

Ad Manager Forecasting is predicting a lower number of Opportunities (or Total capacity in Check inventory, or Forecasted impressions in Future sell-through report) than historical for some publishers for some Ad Units, including Cross-sell Ad Units. This is particularly visible in the Traffic Forecast as a drop (or discontinuity) between Historical and Forecasted opportunities.

As a workaround some publishers may be able to apply a temporary Forecasting Adjustment to bring the opportunities back to the expected volumes. Note this workaround may not be an option for some networks or inventories.

Jul 20, 2023 9:39 AM UTC Our team is continuing to investigate this issue. We will provide an update by Jul 25, 2023, 9:00 PM UTC with more information about this problem. Thank you for your patience. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior.

Ad Manager Forecasting is predicting a lower number of Opportunities (or Total capacity in Check inventory, or Forecasted impressions in Future sell-through report) than historical for some publishers for some Ad Units, including Cross-sell Ad Units. This is particularly visible in the Traffic Forecast as a drop (or discontinuity) between Historical and Forecasted opportunities.

As a workaround some publishers may be able to apply a temporary Forecasting Adjustment to bring the opportunities back to the expected volumes. Note this workaround may not be an option for some networks or inventories.

Jul 17, 2023 3:32 PM UTC Our team is continuing to investigate this issue. We will provide an update by Jul 19, 2023, 9:00 PM UTC with more information about this problem. Thank you for your patience. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior.

Ad Manager Forecasting is predicting a lower number of Opportunities (or Total capacity in Check inventory, or Forecasted impressions in Future sell-through report) than historical for some publishers for some Ad Units, including Cross-sell Ad Units. This is particularly visible in the Traffic Forecast as a drop (or discontinuity) between Historical and Forecasted opportunities.

As a workaround some publishers may be able to apply a temporary Forecasting Adjustment to bring the opportunities back to the expected volumes. Note this workaround may not be an option for some networks or inventories.

Jul 13, 2023 8:07 AM UTC We're aware of a problem with Google Ad Manager affecting a significant subset of users. We will provide an update by Jul 17, 2023, 9:00 PM UTC detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior.

Ad Manager Forecasting is predicting a lower number of Opportunities (or Total capacity in Check inventory, or Forecasted impressions in Future sell-through report) than historical for some publishers for some Ad Units, including Cross-sell Ad Units. This is particularly visible in the Traffic Forecast as a drop (or discontinuity) between Historical and Forecasted opportunities.

As a workaround some publishers may be able to apply a temporary Forecasting Adjustment to bring the opportunities back to the expected volumes. Note this workaround may not be an option for some networks or inventories.