Google Ads Status Dashboard

This page provides status information on the services that are part of Google Ads. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ. For additional information on these services, please visit https://ads.google.com/.

Incident affecting Google Ads

Incident began at 2024-07-30 23:54 and ended at 2024-08-08 04:44 (times are in Coordinated Universal Time (UTC)).

Date Time Description
Aug 8, 2024 11:11 AM UTC

All reporting services have been restored.
Aug 6, 2024 1:08 PM UTC

All reporting services have been restored, with the exception of some competitive metrics. We will provide a final update when those metrics are available for all customers.

We have removed the incorrect data from affected accounts. This issue was caused by an ads serving bug. It did not impact Google Merchant Center accounts and was not related to customer migration to the new Google Merchant Center. Thank you for your patience during this time and we apologize for the inconvenience. We will reach out to all impacted customers directly with further details on this incident in the coming days and will be working towards issuing credits in the coming weeks.
Aug 4, 2024 3:57 AM UTC

For accounts that have not been affected by this issue, all reporting services have been restored. Thank you for your patience during this time and we apologize for the inconvenience.

For accounts affected by this issue, we are still working to restore reporting services for Report Editor and the Products tab. We will continue to provide further updates as soon as we have more information. We will reach out to all impacted customers directly with further details on this incident.

As noted earlier, campaigns are serving as expected across all customers.
Aug 2, 2024 8:14 PM UTC

Starting on July 30, 16:54:38 PST, a small fraction of advertisers started serving ads for products from other Google Merchant Center accounts and were able to see those products in their Ads reporting. The serving issue was resolved on July 31, 11:27:35 PST. We temporarily paused access to certain reports on August 1. Products, Product Groups, and Listing Groups reports continue to be down across the web interface, API, and Google Ads Editor as we work to restore reporting accuracy for the impacted time period. Campaigns are serving as expected across all customers.

We are working with urgency to bring these reports back online and will provide an update as soon as we have more information. We will be contacting all directly impacted customers with further details on this incident. Thank you for your continued patience.
Aug 1, 2024 10:55 PM UTC

Report Editor, Dashboards, and Saved Reports in the Google Ads web interface are back online. Products, Product Groups and Listing Groups pages continue to be down across the web interface, API, and Google Ads Editor. Thank you for your continued patience. We will provide an update as soon as we have more information.
Aug 1, 2024 7:38 PM UTC

We’re actively looking into an issue with Google Ads. Report Editor, Dashboards, and Saved Reports in the Google Ads web interface are currently down. The Products, Product Groups and Listing Groups pages are down across the web interface, API, and Google Ads Editor. Thank you for your patience. We will provide an update as soon as we have more information.