Frequently asked questions

Have a question about Local Services Ads? Here are the answers to some of the most commonly asked questions.

    About Local Services Ads

  • What’s Local Services Ads?

    Local Services Ads helps you gain new local jobs by serving well-placed ads when potential customers search for your services. We make it easy for you to control your budget,  let customers get in touch with you, and leave reviews. Additionally, when you sign up for Local Services Ads, you build trust online with customers by becoming a Google Guaranteed business.

  • How does Local Services Ads work?

    Local Services Ads make it easy for customers in your area to find and connect directly with your business, and filter results based on the services that you offer. When acustomer selects your business, they can simply click your ad and connect with you either by phone or by sending you a direct message request (US only), which you can review on email or with the Local Services Ads app. If a customer used your Local Services Ads ad to hire you and the job is complete, they are then encouraged to leave a review. These reviews are posted on your provider profile to encourage other potential customers to book your services with confidence.

  • What is the Google Guarantee?

    When you sign up for Local Services Ads, you automatically become a Google Guaranteed business. The Google Guarantee helps you build a strong reputation online, giving potential customers peace of mind that you have been vetted and approved by Google. If a customer is unhappy with the quality of your work, Google may refund up to the amount paid for jobs booked through Local Services Ads, with a lifetime cap for coverage.

  • How much does Local Services Ads cost?

    You set your budget based on the number of leads you want. The exact cost of your ad is determined by your location and your industry. Get an estimate on our cost tool.

  • What is the qualification criteria to advertise on Local Services Ads?

    Once you create an account and tell us more about your business, we’ll work with you to verify that your business meets local license and insurance requirements, then complete a background check before your ad goes live.

    Advertising on Google

  • How do I start advertising on Google?

    Getting started is simple. Click here to sign up, and we’ll walk you through the process of creating your first ad. If you need help, our Local Services experts are available at no additional cost Monday - Friday, 6 am - 5 pm PT at 1-833-272-1444.

  • How do Local Services Ads and Google Ads work together?

    While Local Services Ads and Google Ads share some similarities, you will control your Local Services Ads budget, as well as ad targeting, separately. Both ad services allow you to login with the same Google account, and you can view charges and billing information for both products together.

  • What is Pay-Per-Lead Advertising?

    Pay-Per-Lead means you only pay for leads related to your business or the services you offer.

    About my account

  • Can I have multiple Google Local Services Ads accounts and locations?

    While you can have more than one Google Local Services Ads account and location, each location needs to have its own address and be verified by our team.

  • How do I add users to my account?

    To add users, sign in to your account on ads.google.com using the same email and password associated with your Local Services Ads account, find the grey toolbar, select the wrench icon, then select Account Access. Here you can add or remove users.

  • How can I change the email address or phone number associated with my Google Local Services Ads account?

    To add or change an email address, log in to www.ads.google.com with your current email and select Account Access. To update your phone number give us a call at 650-260-5700.

    Ad performance

  • How can I check how my ads are performing?

    You can check your ad’s performance and see how many leads and bookings you get by logging into your account or checking the Local Services Ads app. We’ll also send you reports to help you understand how your ad(s) is performing. Learn more

  • What’s the Local Services Ads app?

    The Local Services Ads app lets you easily track leads throughout the day or pause ads from the convenience of your phone.

  • How can I improve my Ad Ranking on Google Local Services Ads?

    Your ranking is determined by several factors that help Google match local businesses with customers. Factors that can affect your ranking are:

    • Your proximity to potential customers' locations
    • Your review score and the number of reviews you receive
    • Your responsiveness to customer inquiries and requests
    • Your business hours
    • Whether or not we’ve received serious or repeated complaints about your business

    Get in touch with Google

  • I’m ready to start advertising with Local Services Ads. How can I get in touch with the Local Services Ads team?

    If you’d like assistance creating your new account, our Local Services experts are available to help at no additional cost from Monday - Friday, 6am-5pm PT at 1-833-272-1444.

    For help with an existing Local Services account, give us a call at 650-260-5700.

  • The Local Services Ads team reached out to me. How do I know if I’m actually talking to them?

    Google will never send an unsolicited message asking you to provide your password or other sensitive information by email or through a link. To verify that a Local Services Ads member is reaching out to you, you can check here.